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What art file formats do you accept? back to top |
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The preferred format is a ready to print image. A PDF or a high-resolution jpeg (300 dpi) can also be used. Corel, Photoshop, or Illustrator documents are great. Just make sure they are true to size and at 300 dpi! It's hard for us to increase something very small to something very large. And that is how art charges can incur. |
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Will my shirt image be as clear as my photograph or printout?back to top |
A: |
No. Process printing on textiles is of a lower resolution than ink on paper. While the color and image quality are good, they are not as crisp or detailed as a photograph. Textiles are printed at 55 lpi whereas color pictures can print at upwards of 200 lpi.
Refunds are not given because an image on a shirt doesn't equal the print quality of a photo. |
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Q: |
My art skills are lacking, can you help? back to top |
A: |
A member of our Art Staff (who have both Art and Ninja skills) will review all work submitted for printing. If needed, changes will be recommended. If you are having trouble working out your design, our Art Staff will be happy to guide you through the process.
See FAQ "Do you charge for artwork?" for more detailed information. |
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Q: |
Do you charge for artwork?back to top |
A: |
Soft As A Grape allows you to do your own designing, so there is no artwork charge for work done on the online designer. You may call us for assistance with your design for no charge.
Uploaded art must be high resolution (300 dpi). The Art Staff can work with art of lower resolution, but having them do so will incur a separate art charge, billed at $25.00 per half hour. |
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General
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Do you offer embroidery?back to top |
A: |
No, embroidery is not something we offer in our custom design area. We do offer finished embroidered garments in our retail store area. |
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What are your business hours?back to top |
A: |
Our business hours are:
Monday thru Friday 11:00am to 5:00pm Eastern |
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Q: |
What guarantee does your company offer?back to top |
A: |
Our guarantee: your product will look like what you designed online and be without material flaw, or we will refund your money.
If a refund is in order, you will need to contact us within 24 hours of receiving your product.
REMEMBER:
In the event changes in a design are necessary, due dates may have to be moved forward. |
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Q: |
What is the least expensive shirt?back to top |
A: |
The least expensive t-shirt would be a white shirt with a 1-color design.
Pricing is based on the following factors:
- shirt style and color
- number of colors and locations printed on the shirt
- quantity of shirts ordered
To keep costs low we recommend
- ordering larger quantities
- ordering white garments rather than colors
- printing on fewer locations
- printing fewer ink colors
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Q: |
What happens when I save a design?back to top |
A: |
A saved design can be accessed via Customer Login and can have changes made to it. Saving your design does not obligate you in any way. Designs are kept for 45 days. |
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Q: |
What types of textiles do you offer? back to top |
A: |
Most of our t-shirts, sweatshirts, etc are offered in 100% cotton and 50/50 cotton/polyester blend.We also offer a Tri-Blend set which is made of 50% Polyester, 37% Cotton, 13% Rayon. Not all colors are offered in all types of material. Heather Grey is typically a 90/10 polycotton blend. For more information on a particular textile, go to the Products link on the home page. When you choose a garment you will see the fabric it is made of. |
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Ordering
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What forms of payment do you accept?back to top |
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Online payment is handled through Credit Card or Paypal. You may also make payment over the phone 508-295-9900 and ask for On-line Custom Order Department. We accept Visa, MasterCard, American Express and Discover. |
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Q: |
Can I purchase multiple items with the same imprint?back to top |
A: |
Yes. For example both red long sleeve t-shirts and black sweatshirts could be ordered with the same white imprint.
If you wanted a different ink color on each type of textile, there would be a $20 charge for the ink color change.
NOTE: To receive quantity discounts for the total order (e.g. 12 of one type of textile and 12 of a different type would receive pricing for 24), you will need to save your design and then call Customer Support to place your order.
If your shirts have different images (artwork or text) then they would need to be ordered separately. |
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Q: |
What is the minimum number of shirts I can order?back to top |
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The minimum order is 24 shirts. |
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Q: |
Do you allow changes to an order?back to top |
A: |
Once placed, an order is final and can not be changed. This policy exists because of workflow issues involving textile stock, screen supplies, and scheduling press time.
Please make sure your order is exactly the way you want it before ordering. |
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Q: |
What are the quantity price breaks?back to top |
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Discounts are given at each of the following quantities: 24, 36, 48, 72, 96, 144, 288.
The minimum order is 24 shirts. |
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Q: |
Can I add different designs to the same order?back to top |
A: |
No. Each design makes up a separate order.
You may put a single design onto different types of textiles and use different colors of ink all within the same order. If you do this, you will need to place your order over the phone to receive quantity pricing. See FAQ "Can I purchase multiple items with the same imprint?" for details. |
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Q: |
Can I cancel my order?back to top |
A: |
No. Cancellations are not allowed due to the speed with which work begins. Work concerning screens, artwork, and textiles begins upon placement of an order. Once placed, an order is final. But if you have a DeLorean with a working flux capacitor, you might be able to beat our start time.... |
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Screenprinting
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Q: |
What are the printing areas and sizes?back to top |
A: |
Sizes vary depending on the chosen garment. Generally Adult Full Front or Full Back: maximum 12" wide by 12" tall. Ladies and Youth run smaller. Left or Right Crest (pocket area): maximum 4" wide by 4" tall. If you have special requirements regarding image size, you can leave instructions in the Design Notes section of the Save Design screen.
See "Can I print outside the boundary box?" for other locations. |
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Q: |
How many colors can you print?back to top |
A: |
The maximum number of colors available for spot color designs is four. |
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Q: |
Can I print outside the boundary box?back to top |
A: |
Currently, printing outside the boundary box is not possible. But the capacity will be online soon that will allow for printing in non-standard locations. Keep checking in!
Sleeve prints are possible, but the placement on the online designer will be off the garment in some cases. Please call us to confirm your sleeve prints. |
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Shipping
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Q: |
How does your company ship?back to top |
A: |
We ship via UPS. We are located in Wareham, Massachusetts.
NOTE: We are not responsible for delays in delivery by UPS for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS does not meet their delivery responsibilities.
Orders shipped to APO/FPO addresses go via the U.S. Post Office. We track shipping up to the APO/FPO address. After that, all responsibility for delivery and tracking is transferred to the military. We are not responsible for, and have no way of tracking packages once they are in the APO/FPO system. |
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Q: |
What is the delivery time?back to top |
A: |
Delivery is 12 work days.
If there are problems or questions with your order, incomplete information, an art recommendation, etc., we will contact you by e-mail. We will *not* be able to continue production until you respond. Please do so promptly, since this could cause a delay in your order. Delivery times to Alaska, Hawaii, or Canada vary. Please check with UPS for exact delivery times to your address.
NOTE: We are not responsible for delays in delivery by UPS for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS does not meet their delivery responsibilities. |
